We offer instant and quality Customer Service!

We provide quality call answering and dispatch services to taxi and transport companies all over the UK, US and AUS. We value the importance of answering customers within one or two rings. For us, it is equally important to reflect the vibe of your company and provide a similar quality experience your customer expects when calling your business.

Our Services

Taxi Operaters/ Dispatchers

Lead Telicom acts as an extension of your transport company, providing cost-effective custom solutions that improve operational efficiency and reduce labor costs. Below are the services that we offer.

Data Entry Services

Need help with data management? We offer cost-effective data entry solutions. Whether you are seeking to acquire data such as email addresses, phone numbers or other marketing data.

24-hour Support Staff

Transportation companies always struggle with the question, “Who will answer the phone in the middle of the night”? We have the answer. We will answer the calls in the middle of the night.

Reservation & Dispatch

Never miss an incoming call or opportunity again! Our reservations and dispatch team will provide a prompt answer of your incoming calls. Whether you want us to answer them.

Website Design & Development

Design your attractive website with us and have a classy presence on the internet.

WHY CHOOSE US?

01

FAST RESPONSE TIME

Our service not only includes 24/7 coverage but also prompt and proficient timely responses to your customers and their queries.
02

DATA PRIVACY

Our call center is technology-based and utilizes the latest, most secure technology to protect your company data as well as your customer’s personal data under GDPR.
03

INDUSTRY EXPERTS

With nearly a decade of experience, we are experts in contact center management.
04

WELL-TRAINED AGENTS

First impressions are lasting impressions. We take training seriously to make sure that your phone is answered exactly the way you would expect.
05

WORLDWIDE SERVICE

Our global reach and technology enable us to provide service in virtually any country. We answer the phone in the correct language of your country.
06

24/7 CUSTOMER SUPPORT

We are your inbound Call Center. Whether you need us to handle calls on a 24/7 basis or supplement your team when they are overloaded, we will never miss your incoming call.

Our Numbers Speak Best

1
Companies
£0
Total net profit every year
1k
Calls Answered
0 years
of successful experience in Outsourcing Business

What People are Saying

Lead Telicom has been instrumental in streamlining our private hire operations. Their expertise in call handling, job booking, and dispatching has helped us improve efficiency and customer satisfaction. The team is always available to assist, making them an invaluable partner for our business. Highly recommended!

Arjun Gupta, Glasgow

We have been using Lead Telicom’s controller/operator services for our private hire business, and the results have been outstanding. The team is highly skilled, responsive, and dedicated to ensuring our operations run smoothly. I would highly recommend Lead Telicom to anyone in need of professional controller/operator services.

Byron Ryan

I was struggling with managing calls and bookings for my private hire business until I discovered Lead Telicom. Their professional controller/operator services have transformed our operations, making everything smooth and efficient. Highly recommend their services!

Scott Morris

Don’t hesitate ask us about our work!

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